FAQs

How do I contact you?

Please email all enquiries or bookings to hello@mycatpeople.co.uk

Why no “Contact” button? We found that too many “contacts” went straight into the Spam Folder.

If you are registered with us, and have an emergency please email with ‘URGENT’ in the subject title and your contact number in the main body of the email, along with the nature of the emergency. (missed flight / bereavement etc)

We’re not an emergency service, so we can’t be on call or on standby 24/7.

We don’t advertise our personal mobile numbers as we found that this led to phone calls at all hours of the day and night, 7 days a week.

THANK YOU: AND WELL DONE FOR READING THIS FAR!

J XXXXX

What is your cancellation policy?

Payment for bookings is due 30 days in advance of the booking starting. This is not refundable in the event of cancellation.

What time of day do you call?

Usually, but not exclusively, between the hours of 12pm and 7pm.

Do you change litter trays?

Yes, of course! Please make sure you leave plenty of litter, a proper litter scoop, bags for disposal, cleaning equipment and a dustpan and brush.

If your cat normally goes out and you’ve decided to keep them in while you’re away, please leave lots of litter. It’s easy to underestimate the amount of litter required. If we do have to buy extra litter, proper litter scoops or poop disposal bags on your behalf, we do make a charge for this.

Can I check on my cat while I’m away?

Please do! Just drop us an email asking for an update and we will reply.

You are welcome to email as often as you like – we are happy to update and reassure you how things are with your cats and home. That way you can get back to the important business of enjoying your trip away.

Emails are checked at the beginning and end of each day, Monday to Friday only. Please note at the weekends we check the emails once daily for emergencies only. Also, we are very busy during the festive period, so there can be some delay with updates during this time.

How secure will my home be?

As secure as you leave it. We are very thorough at engaging all locks and security systems. We will alternate curtains, lights, radios etc if you so request. We bring in your mail, organic box deliveries or milk bottles, plus move bins as requested. This helps to give your home the appearance of being occupied. We do not use sign written vehicles, and we make our calls as discreetly as possible. We do not want to advertise to the casual observer that you are not home.

What about my keys?

The keys you give us should be a spare set – not in use by another family member. If you prefer, we can hold your keys in our secure facilities. We offer this service free of charge to regular clients and 99% of our clients choose to leave their keys with us, for our mutual convenience. We safely dispose of keys if a client has not made a booking after 18 months. We never EVER drop keys through your letterbox on the last call. If you were delayed in returning we would not be able to access your house to care for your cat. If you would like your keys returned to you when your booking ends, please email us to let us know you have returned safely. We will drop your keys to you when we are next in your area. If you would then like to make further bookings, you will need to personally drop the keys to us, or arrange a courier at your own expense. Please note, we are not a key holding service! If you are locked out on an evening or weekend you will not be able to contact us. We recommend you leave a spare set with a neighbour or in your desk at work, if your office has 24 hour security.

My cat has a medical condition – can you assist?

We have experience of caring for cats with diabetes, thyroid conditions, kidney failure, dialysis, feline asthma, leukaemia, terminal cancer, heart disease and paraplegia. If your cat is well enough to be at home, we can care for them.

What happens if my cat becomes unwell?

We will take your cat to their own vet, or to the nearest vet in an emergency. We will contact you immediately by phone using the number you have provided. As all the local surgeries know Cat Calls, we will arrange for the vet to invoice you directly, or we will settle the bill on your behalf, for you to reimburse us upon your return. Please note we charge £30 per hour for this service.

Should I leave the cat flap open?

Do you water plants?

House Plants

Group all plants together and leave full written instructions regarding their care. There is no extra charge for this, however, you will need to leave a note to remind us with each new booking.

Garden Plants

If you have an outside hose, we charge £5 per 15 minutes or part thereof.

If we have to carry a watering can, we charge £10 per 15 minutes of part thereof as this is time consuming and hard on our backs!

As the English summer is so unpredictable, please leave cash to cover watering every day. We will collect payment on whichever days watering is required. We will, of course, make a note of the days we have watered. If payment is not left, we will invoice you for our time upon your return. If you don’t want us to water your plants, just say in the note. We don’t like to leave them to die!

Please take hanging baskets down, and group them with outside pots, preferably in a shady spot. This gives them the best chance of survival, should we have a very hot spell.

How do I contact you?

Please email all enquiries or bookings to hello@mycatpeople.co.uk

Why no “Contact ” button? We found that too many emails went into Spam Folders.

In an emergency please email with ‘URGENT’ in the subject title.

We’re not an emergency service and we can’t be on standby 24/7

That’s why we don’t advertise our personal mobile numbers.

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